• What does the SchoolBookings service cost?
• Can I try it out without paying?
• What about parents without internet access?
• What hardware and software do we need?
• Is my information private?
• I've forgotten the password
• How do I enable cookies?
• How do I enable javascript?
• Why didn't I get my booking confirmation email?
• Privacy policy
• Terms and conditions

We charge a fixed fee that depends on the number of students at your school. Prices are in US dollars.

The fee allows you to use the service for twelve months, with no limit on parent-teacher evenings, bandwidth, or administration users.

Yes. We want you to be sure that SchoolBookings is right for your school, so we give you a fully functional account that expires after a week. As long as you are an employee of the school, simply sign up and within minutes you'll be finding how easy it is to set up and manage.

You're free to demonstrate the service to your colleagues, and have some parents make trial bookings. Assuming everyone's happy, a simple on-line payment will extend your account's expiry by 12 months. Otherwise we'll simply cancel your account, without obligation.

Every school has parents who can't access the internet, but you can still accommodate them:

• SchoolBookings has a kiosk mode, that allows a public terminal to be used for bookings. This can be used in two ways: schools can have a kiosk at the school office for students and parents to pop in and make bookings, and they can also have a kiosk available on the parent-teacher evening so parents can book on the spot.
• Schools can also handle phone bookings very easily with SchoolBookings. Office staff can access all teacher's timetables directly from their desks, so bookings only take a minute or two. And some schools take this a step further, pro-actively phoning the parents they most want to see. Because you can access SchoolBookings from any computer, staff can even do this from the comfort of their home.

Probably nothing. As long as you have a computer with a reasonably modern browser, you can use our system. Our service works well with the following browsers:

• Microsoft Internet Explorer - version 6 and above
• Mozilla Firefox - all versions
• Apple Safari - all versions
• Google Chrome - all versions

To make SchoolBookings as user-friendly as possible, we use cookies and javascript. If your browser has either of these disabled, you will see a warning with a link to instructions explaining how to enable them.

Your information is as safe as we can make it, without imposing draconian security measures. There are two levels of access:

• Booking - parents have to enter the school code to access booking functions. The school code has over 33 million possible values, so the chances of a casual visitor stumbling on the one for your school is remote. Even if they did, the worst they could do would be to make spurious bookings - they could not access anyone else's personal information without cracking another code with over a hundred thousand billion values.
• Administration - the school office staff use a secure login system to access administration functions. This is designed according to internet best practices, including an automatic lockout after ten failed login attempts.

SchoolBookings uses Paymate to process credit card payments, so we never have access to your card number or details. Paymate is a reputable company that is one of only three payment providers that have been accredited by eBay.

For security, we can't access your password. However, if you contact us we'll reset it to a temporary new password, so you can log in.

Once you're in, you can then change the password again, to something memorable for you. We recommend choosing a word or phrase that means something to you, and then adding one or two numbers or symbols, like "!" or "+". So something like "squash:club!" makes an excellent password (except that everyone has seen it now, so please don't use that one!).

SchoolBookings needs cookies to be enabled in your browser. If you get a message asking you to enable cookies, follow the instructions below for your browser:

Firefox 2 or 3

1. Click the Tools menu.
2. Select Options.
3. Click the Privacy tab.
4. Select the 'Accept cookies from sites' checkbox.
5. Click the OK button.

Internet Explorer 7 or 8

1. Click Start > Control Panel. (With Windows XP click the Windows Start button > Settings > Control Panel).
2. Double-click the Internet Options icon.
3. Click the Privacy tab.
4. Click the Advanced button.
5. Select the option Override automatic cookie handling under the Cookies section in the Advanced Privacy Settings window.
6. Select the Accept option under First-party Cookies.
7. Select the Accept option under Third-party Cookies.
8. In the Internet Options window, click OK to exit.

Internet Explorer 6

IE6 is now very old, and many websites (including Google) do not support it any more. SchoolBookings does still work with it, but for your own safety we strongly advise you to upgrade to a more modern browser. We recommend Firefox - click here to download it for free.

1. Click the Tools menu.
2. Select Internet Options.
3. Click the Privacy tab.
4. Click the Default button (or manually slide the bar down to 'Medium').
5. Click the OK button.

Safari 3

1. Click the Safari menu.
2. Select Preferences.
3. Click Security.
4. In the 'Accept Cookies' section, select Always.
5. Click OK.

SchoolBookings needs javascript to be enabled in your browser. If you get a message asking you to enable javascript, follow the instructions below for your browser:

Firefox 2 or 3

1. Click the Tools menu.
2. Select Options.
3. Click the Contents tab.
4. Select the 'Enable JavaScript' checkbox.
5. Click the OK button.

Internet Explorer 6 or 7

1. Click the Tools menu.
2. Select Internet Options.
3. Click the Security tab.
4. Click the Custom Level button.
5. Scroll down until you see the 'Scripting' section. Select the 'Enable' radio button for 'Active Scripting.'
6. Click the OK button.
7. Click the Yes button in the confirmation window.

Safari 2 or 3

1. Click the Safari menu.
2. Select Preferences.
3. Click the Security tab.
4. Select the 'Enable JavaScript' checkbox.

Most missing emails turn up in spam folders, so check there first. Then check you entered your email address correctly - we've had many red faces because of this. To check, use the same computer to go back to our website, and enter the event code again. This will show you your booking summary page, where you can check your email address and resend the booking confirmation.

If neither of these is the problem, unfortunately we can't help you much further. We have no control over the ISP or company mail servers that relay your messages, so although we log your email being sent we can't guarantee delivery.

Customer Data. We have to hold some information about the school, teachers, parents and students to provide our service. We treat this information as your property - you have trusted us to hold it and we will protect it to the best of our ability, but it is not ours to sell or give to anyone else.

No Spam. We will only use your email address to contact you about matters relating directly to SchoolBookings.

Cookies. We use a cookie to allow us to redisplay your information when you revist our service. This cookie consists of a single random identifier, and contains no personal information.

1. The SchoolBookings service is offered to you by Virtual Industries Group conditioned on your acceptance without modification of the terms and conditions contained herein. Your use of the SchoolBookings web site constitutes your agreement to these terms and conditions. Virtual Industries Group reserves the right to change these terms and conditions, and undertakes to notify you by email if this should occur.
2. You must complete the sign-up process by providing us with current, complete and accurate information as prompted by the sign-up form. You are entirely responsible for maintaining the confidentiality of your password and user id. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Virtual Industries Group immediately of any unauthorized use of your account or any other breach of security. Virtual Industries Group will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Virtual Industries Group or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.
3. The SchoolBookings web site may contain links to third party Web sites ("Linked Sites"). The Linked Sites are not under the control of Virtual Industries Group and Virtual Industries Group is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Virtual Industries Group is not responsible for webcasting or any other form of transmission received from any Linked Site nor is Virtual Industries Group responsible if the Linked Site is not working appropriately. Any dealings with third parties or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the third party. Virtual Industries Group shall not be responsible or liable for any part of any such dealings or promotions.
4. You will not use the SchoolBookings web site for any purpose that is unlawful or prohibited by these terms and conditions. You may not use the SchoolBookings web site in any manner which could damage, disable, overburden, or impair the SchoolBookings web site (or the network(s) connected to it) or interfere with any other party's use of the SchoolBookings web site. You may not attempt to gain unauthorized access to the SchoolBookings web site, other accounts, computer systems or networks connected to SchoolBookings, through hacking or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the SchoolBookings web site.
5. All statistical data derived from SchoolBookings services are the property of Virtual Industries Group.
6. The information and services included in or available through the SchoolBookings web site may include inaccuracies or typographical errors. Changes are periodically made to the SchoolBookings web site and services. Virtual Industries Group makes no representations about the suitability, reliability, availability, timeliness, or other harmful components and accuracy of the information, services and related graphics contained within the SchoolBookings web site for any purpose. All such information, services and related graphics are provided "as is" without warranty of any kind. Virtual Industries Group hereby disclaims all warranties and conditions with regard to this information, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, workmanlike effort, title and non-infringement.
7. In no event shall Virtual Industries Group be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the SchoolBookings web site, with delay or inability to use the SchoolBookings web site, the provision of or failure to provide services, or for any information, services and related graphics obtained through the SchoolBookings web site, or otherwise arising out of the use of the SchoolBookings web site, whether based on contract, tort, negligence, strict liability or otherwise, even if Virtual Industries Group or any of its suppliers has been advised of the possibility of damages. If you are dissatisfied with any portion of the SchoolBookings site/services, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the SchoolBookings web site.
8. This agreement is governed by the laws of New Zealand. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Auckland, New Zealand in all disputes arising out of or relating to the use of the SchoolBookings web site. Use of the SchoolBookings web site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Virtual Industries Group as a result of this agreement. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
9. All contents of the SchoolBookings website are copyright © 2008-2010 Virtual Industries Group. All rights reserved.